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Troubleshooting Common Installation Issues

Enterprise Admins can now include this and other free extensions when they create Managed Packages in the Admin Console. Read the Help Documentation here. Search for Custom Metadata Panel during step 7 in those instructions to include it and other Extensions in your Managed Package.

  1. If you have already installed the extension but the Custom Metadata Panel options are not available, please quit Adobe Bridge and then navigate to https://exchange.adobe.com/creativecloud.details.103752.custom-metadata-panel-for-bridge.html and click Download / Install another way.

Troubleshooting Step 1

  1. Download the .zxp file and Anastasiy’s Extension manager.

Troubleshooting Step 2

  1. Create a folder on your desktop to hold both files. Extract the ZIP archive for Anastasiy’s Extension Manager to this folder. Place the ZXP in the folder as well.

Troubleshooting Step 3

  1. Drill into the Extension Manager folder and run the Extension manager.

Troubleshooting Step 4

  1. Drag the downloaded zxp into the Extension Manager or and click Yes when prompted to install. You can also select Bridge from the Adobe Products column and then click the Install link above the Adobe Products column. Browse to the ZXP and select it to install.

Troubleshooting Step 5

  1. You’ll see this dialog when finished. Click OK to proceed.

Troubleshooting Step 5

  1. Now launch Bridge again. You should see Custom Metadata Panel and Custom Metadata Panel – View Editor as new extensions. To check this, click on the Window tab, then click Extensions.
    • Choose Custom Metadata Panel to launch the extension.

Accessing Custom Metadata Panel in Bridge